Global Surveillance Systems

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Returns/exchanges and Product Warranty

Unopened New Products

Unopened new product needs to be received by GSS within 30 days of the Invoice date to receive full credit for the unopened new product.

Please contact the GSS sales department by filling out RMA form on www.gssdvr.com, or by calling (703) 222-4666 between 9:30 A.M. and 5:30 P.M. EST, Monday through Friday to be issued an RMA for your unopened new product.

No returns will be accepted of unopened new product after 30 days of the invoice date.

Defective Products

If you’re having trouble with a product; contact GSS's Free Tech-support by filling out RMA form on www.gssdvr.com, or by calling (703) 222-4666 between 9:30 A.M. and 5:30 P.M. EST, Monday through Friday. If product is deemed defective on trouble shoot call; GSS Tech-support will submit a RMA via email within 1 hour. After receiving RMA email, ship defective product:

Defective* product received within 30 days of invoice date, GSS will issue replacement product or credit upon receipt of receiving the defective* product.
*Defective product received within 30 days of invoice date that is determined to be functioning according to manufacture guidelines, will be returned to the customer.
Defective** Product received after 30 days of invoice date, will be repaired/replaced within 4-10 weeks.
**Defective product received after 30 days of invoice date that is determined to be functioning according to manufacture guidelines, will be returned to customer. ***A credit may be issued and a restocking fee may be assessed at the discretion of GSS Management.

Limited Warranty

Warranty Period: Effective January 1st, 2007, The Global Surveillance System warranty policy is as follows:

  • All NEW GSS products carry a Standard Warranty period of twelve (12) months from the date of invoice. Certain products do have a longer warranty period as noted on our current price lists.
  • Products determined to be defective by misuse will void all warranties issued by GSS.
  • Extended Warranty: Customers may purchase an extended warranty through GSS Sales department at the time of purchase of product. The maximum warranty period, including any warranty extension, may not exceed 3 years from the date of manufacture.
  • Out of Warranty: Products that are determined to be out of warranty will be returned to the customer.

DISCLAIMER: THE OBLIGATION OF SELLER TO COOPERATE WITH DEALER TO PROVIDE IT WITH THE BENEFIT OF ANY WARRANTY COMMITMENT OF THE APPLICABLE MANUFACTURER IS THE SOLE AND EXCLUSIVE REMEDY OR WARRANTY MADE HEREUNDER, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, QUALITY, ACCURACY, AND FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT, ALL OF WHICH DEALER AGREES TO WAIVE. FURTHERMORE, SELLER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PRODUCT(S) OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SELLER OR ANY SELLER AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF SELLER’S LIABILITY. THE ABOVE EXCLUSION DOES NOT APPLY TO THE EXTENT THAT A JURISDICTION DOES NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES.

Software Disclaimer: The Software is not error free and Dealer agrees that the existence of any such error or errors shall not constitute breach of this Agreement or any warranty provided herein. Dealer shall be responsible for loading any patches, service packs or the like to any of such Software that is offered by the applicable manufacturer, either through its website or otherwise. Dealer is required to conduct a complete systems check and test of the Software, related hardware and Product to include, but not be limited to, downloading any available updates or patches prior to shipment of the same to its customer or installation. Seller shall not support any such changes and any warranty otherwise provided herein shall not apply to any revised Software.

Limitation of Liability: WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AND THE DISCLAIMER OF WARRANTIES AS PROVIDED FOR ABOVE, IN NO EVENT SHALL SELLER BE LIABLE TO DEALER, DEALER’S CUSTOMER’S, OR ANYUSER OF THE PRODUCTS; FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF PROFITS OR REVENUES, LOSS OF USE OR DAMAGE TO ANY ASSOCIATED EQUIPMENT, DOWNTIME COSTS, COST OF CAPITAL, DIRECTLY OR INDIRECTLY, ARISING FROM USE OF THE SALES PRODUCTS, HOWEVER CAUSED, AND REGARDLESS OF SELLER HAVING BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NEITHER SHALL SELLER BE LIABLE FOR EXEMPLARY OR PUNITIVE DAMAGES. THE EXCLUSIVE REMEDY OF DEALER STATED IN THIS AGREEMENT IS IN LIEU OF ALL LIABILITIES FOR DAMAGES OR OTHER RELIEF CONCERNING ANY MATTER ARISING OUT OF THIS AGREEMENT.

Indemnification: Dealer shall indemnify and hold Seller harmless from any loss or damage to persons or property based upon use, possession or operation of the Product by Dealer or its customers and shall indemnify Seller from any expense or cost incurred, including court costs, or associated attorney’s fees, if any such claims are made.



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