Global Surveillance Systems

GSS's Technical Support Department is available to ensure that GSS's products operate correctly and provide our customers with an up-to-date system and application software. GSS offers a flexible suite of support services designed to meet the needs of our customers and to provide assistance for effective management of network services to maintain optimal equipment performance.

We offer the following technical support packages:

Email Support - Technical Support requests may be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

All customers who purchase products from GSS are eligible for Tier 1 support. Free Email support is for products purchased from GSS. All Tier 1 correspondence is through email. Response time is 24-48 business hours from receipt of email. Response time is calculated upon receipt of email during business hours. If an email request is generated outside of business hours, response time is calculated from the start of business hours on the following day.

Customers are responsible for reading the user manuals pertinent to the product and situation support is for issues not covered in the user guides and manuals provided with the equipment.

**Note –GSS cannot provide support for products not purchased from GSS.

Web Support

Web based support is always available to Global Surveillance System's customers through our website. Web support includes access to the following Online Resources:

Downloads

1. Online User Manuals, Release Notes, User Guides etc. (which can be found by selecting “Downloads” on www.gssdvr.com)
2. New releases of software and patch files from manufactures specific to their products (Mobotix, Geovision, etc…)

FAQs

Access to Frequently Asked Questions Knowledge Base (which can be found by selecting “FAQs” on GSS website.)

Demonstrations

Free Online Video Tutorials (Which can be found by selecting “Demonstrations/eLearning” on www.gssdvr.com)

eRMA

Please refer to the e-RMA on the top menu for details.

Webinars

Webinar registration – free webinars can be scheduled through GSS website by selecting “Training and Registration”.

DVR Security Forum

Access to the DVR Security Forum - If you cannot find your answer in our FAQs, you may find information on our security forum. You may also post questions on our DVR Security Forum.

DVR Security Forum Topics

IP cameras and NVR Discuss IP video technology, IP network cameras, NVR and CMS software.	IP network cameras Topics about IP network cameras.
	Mobotix IP Cameras Topics about Mobotix IP Cameras
	ACTi IP Cameras Topics about ACTi IP Cameras.
	Zavio IP Cameras Topics about Zavio IP Cameras.
	Vivotek IP Camera Topics about Mobotix IP Cameras.
	Messoa IP Cameras Topics about Messoa IP Cameras
	Arecont Vision IP Cameras Topics about Arecont Vision IP Cameras.
	AXIS IP Cameras Topics about AXIS IP Cameras.
	Panasonic IP Cameras Topics about Panasonic IP Cameras.
	SONY IP Cameras Topics about SONY IP Cameras.
NVR, IP network camera software NVR, IP network camera software	IP video and surveillance software, NVR Discuss network camera software.
	Milestone NVR Milestone NVR
	LuxRiot NVR Topics about LuxRiot.
GeoVision	Geovision version 8.3 software , NVR, and IP camera Geovision 32 ch and many new features.
	Geovision version 8.2 software, NVR, and IP camera Come here to discuss Geovision new releases: version 8.2 software, NVR, and IP camera.
	Hardware Topics about GeoVision hardware.
	Software Topics about GeoVision DVR software.
NUUO NVR, IP network camera software and DVR Discussion of NUUO NVR(network video recorder), IP network camera software, DVR hardware and software.	NUUO NVRMini-Linux-Based Standalone NVR Discuss NUUO embedded standalone NVR or other related topics here!
	Hardware Topics about NUUO hardware.
	Software Topics about NUUO software.
Wireless Surveillance Solutions General discussion about wireless video/audio transmission systems.	Transmitters and Recievers Topics about wireless T/R devices such as the Derytech 5.8GHz Shepard.
	3G Phones and PDAs Topics about remote surveillance via 3G phone or PDA device.
Surveillance Solutions	License Plate Recognition (LPR) Topics about License Plate Recognition (LPR) technology.
	Access Control
	Central Monitoring
	Point-of-sales (POS)
	DVR Systems Topics about DVR systems (excluding GeoVision and X-Vision).
	Cameras Topics about varies cameras. Sub Forums: Infrared, PTZ, and 1 more.
Computer Technology	Networking and Internet Access Topics about IP networking and configurations.
	Other Software Other Software
	PC specifications Topics about computer specs. and configurations.
	Windows OS Topics about Windows XP and Vista operating system.
Installations	General Topics about general installations.
	Wiring/Power Supplies Topics about cabling and power supplies.